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One page for every reason you might want to talk with us, whether you're evaluating Deep Sync, already a customer, or somewhere in between. Every request is routed to a named owner, with a reply within 2 business hours.
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A 30-minute working session with a Deep Sync engineer and a commercial lead. You drive the agenda.
Schedule a sessionSide-by-side · 48 hrsRequest a test match
Send a sample file and get a written match report back, coverage, match rate, and gaps, within 48 hours.
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Every submission is read by a real person and assigned to a named Deep Sync owner within 2 business hours. Replies come from a real email, not a queue.
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Quick answers on getting started, identity, privacy, and how working with Deep Sync actually feels day to day.
Most customers start with a free match report on a sample file. We benchmark match rate, attribute coverage, and identity gaps in 48 hours, then walk you through the methodology with a Deep Sync engineer. No NDA needed; we work on sample data by default.
Median time from signed contract to first activated audience is two weeks. For customers replacing an existing identity stack, we run both pipelines in parallel for the first month so you can benchmark before fully switching over.
99.4% on first-party files into the deterministic graph, measured across active customer engagements. Match boosting recovers additional matches probabilistically, but those records always ship with a confidence flag so you know what's deterministic and what isn't.
Privacy-first isn't a feature we added later, it's how the graph was designed for 35 years. Every record ships with consent metadata and audit lineage. We're SOC 2 Type II and ISO 27001 certified, and we work directly with regulators on the next generation of identity standards.
US-based infrastructure with isolated tenancy. We never share your data outside Deep Sync, and your data never trains models that benefit other customers. Full data-handling specifics go to your legal team on request.
Every customer has a named owner on the commercial side and a named engineer on the technical side. Median response time on inbound questions is under 2 hours during PT working hours, and every submission is read by a person, not a queue.
No. You can engage at any stage, Understand, Connect, Expand, or Activate, and add the others as your identity strategy matures. The deterministic graph underneath stays the same, so adding a capability is a configuration change, not a re-platform.
Every record in the Deep Sync graph is verified against authoritative sources, with full lineage on every match. We don't guess based on patterns or co-occurrence. If a match can't be defended in a room of skeptics, it doesn't leave our infrastructure.
Yes. The graph is built around 270MM+ US consumers with cross-channel signals, hashed email, mobile advertising IDs, CTV identifiers, postal, phone, IP, and bring-your-own-ID. One person, one truth, every channel.
Opt-outs propagate across all channels in our graph within 24 hours. Consumer privacy requests are handled by a dedicated counsel team and acknowledged within 1 business day. You can see opt-out lineage on any record activated through Deep Sync.
Most engagements are based on records processed and activation endpoints. There's no per-seat charge on Deep Sync One, and free match-report tests don't count against any volume commitment. For specifics, book a 30-minute call with our commercial team.
Yes. 99.99% uptime on the platform, measured monthly. Onboarding match-rate guarantees are tier-dependent and written into the contract. We share live status and any open incidents on the customer portal.